Delivery Policy
Thank you for shopping at One_x_viibe.
This Delivery Policy explains how and when your orders will be shipped.
1. Order Processing Time
We process orders from Monday to Saturday.
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Processing Time: 1–2 business days
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Orders placed after 5 PM are processed the next business day
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During high volume (sale/festive seasons), processing may take 2–4 days
2. Delivery Timeline
Estimated delivery time after dispatch:
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Metro Cities: 3–5 business days
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Non-Metro Cities: 4–7 business days
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Remote / Village Areas: 7–10 business days
These are estimated timelines and may vary due to courier delays, weather, or festivals.
3. Shipping Partners
We ship orders through trusted courier services:
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Delhivery
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Bluedart
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Xpressbees
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Ecom Express
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India Post (for remote areas)
Tracking details will be sent to your email/SMS after dispatch.
4. Shipping Charges
Shipping charges depend on:
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Delivery location
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Product weight
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Offers or promotions
Sometimes we offer Free Shipping during special periods.
5. Tracking Your Order
Once shipped, you will receive:
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Tracking ID
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Tracking URL
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Expected delivery date
If tracking shows “delayed,” please allow 24–48 hours for the courier to update.
6. Delivery Attempts
The courier will make 2–3 delivery attempts.
If the customer is unavailable:
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The shipment will be returned to us
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Reshipping charges may apply
7. Wrong or Incomplete Address
If the customer has entered:
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Incorrect address
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Incomplete address
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Wrong phone number
The order may fail.
Refund cannot be issued for such cases, and reshipping charges will apply.
8. Damaged Products on Delivery
If your product arrives damaged:
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Do not accept the package (if visible damage)
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If already accepted, email us within 24–48 hours with pictures/video
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We will arrange a replacement or refund (based on eligibility)
9. International Shipping
Currently, One_x_viibe ships only within India (optional — I can modify if you ship worldwide).