Return & Refund Policy
Thank you for shopping with One_x_viibe.
Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only under the following conditions:
✔ The product is damaged, defective, or incorrect
✔ The issue is reported within 48 hours of delivery
✔ The product is unused and in original packaging
We do NOT accept returns for:
✘ Change of mind
✘ Wrong size or variant chosen by the customer
✘ Used, washed, or damaged items caused by the customer
✘ Items without proof of issue (photo/video)
2. Return Process
To request a return:
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Email us at [Your Support Email]
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Provide:
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Order ID
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Product Name
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Clear photos/video of the issue
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Our team will review the request within 24–48 hours
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If approved, we will arrange the return pickup or share the return address
3. Refunds
Refunds are issued only after the returned product is inspected and approved.
Refund Method
Refunds are processed via:
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Original payment method (UPI/Card/Wallet)
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Store credit (if the customer chooses)
Refund Timeline
Refunds take 5–7 working days after approval.
4. Replacement Policy
If the product is damaged or incorrect:
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We offer free replacement
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Replacement will be shipped after return approval
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If replacement is out of stock, a full refund will be issued
5. Order Cancellations
You may cancel your order before it is shipped.
Once shipped:
❌ Cancellation is not possible
❌ No refund for prepaid orders after dispatch
6. Non-Returnable Items
The following items are non-returnable:
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Innerwear
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Cosmetics & skincare
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Personalized products
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Clearance/Sale items
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Digital products
7. Wrong or Incomplete Address
If the order fails due to:
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Wrong address
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Incomplete address
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Customer not available
Shipping charges will not be refunded.
8. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your bank
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Contact us if the issue continues